Friday, May 1, 2009

GoDaddy.com

Bob Parsons

Bob, a little more attention to your Web site's user interface and a little less attention to gratuitous sex and annoying marketing would go a long way with your customers and prospects. Your site has evolved over the years, and the result is not as useful as it needs to be. Beef up the usability and you won't have to use so much T&A to sell domain names and Web hosting.

Update 05/05/09: Here is one example of many: Several days ago we attempted to redirect one of your domains to another. Your site said it would take a few minutes. Hours went by, then tech support said it could take 24 hours. The next day tech support said it could take 48 hours. We're still waiting to hear what tech support is going to say today.

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